diamc
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diamc
Total: $0.00

Refund Policy

At Diamc.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy explains our process for returns, refunds, and exchanges.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused and in the same condition as when you received it.
  • The item must be returned in its original packaging.
  • You must provide proof of purchase (e.g., receipt or order confirmation).

2. Timeframe for Returns

  • Refund requests must be initiated within [Insert Number] days of receiving your order.
  • If this timeframe has passed, we unfortunately cannot offer a refund or exchange.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Perishable goods (e.g., food, flowers, or similar items)
  • Digital downloads or software products
  • Gift cards
  • Items marked as final sale

4. How to Request a Refund

To request a refund:

  1. Contact us at [Insert Email Address] or [Insert Phone Number] with your order details.
  2. Once your request is approved, you will receive instructions for returning the item.
  3. Return the item to the address provided within [Insert Number] days of approval.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be credited to your original payment method within [Insert Number] days.
  • Please note that it may take additional time for your bank or credit card provider to process the refund.

6. Shipping Costs

  • Original shipping costs are non-refundable.
  • You are responsible for covering the cost of return shipping unless the item was damaged, defective, or incorrect.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. Provide clear photos of the damage or defect for faster processing.

8. Exchanges

Exchanges are accepted for defective or incorrect items only. If you wish to exchange an item, please contact us to arrange a replacement.

9. Late or Missing Refunds

If you have not received your refund after the specified timeframe:

  1. Check with your bank or credit card provider for processing delays.